Version: 1.2, September 2026
Last updated: 09/24/2026

Legal Name: ECM Tech Center
CNPJ: 36.736.997/0001-90
Northeast Workbench Address: Rua Helena de Oliveira Maia, 33, Bairro Ricardo Nestor, Tabuleiro do Norte - CE, CEP 62962-120
South Workbench Address: Curitiba, PR (operational address provided via WhatsApp before modules are shipped)
E-mail: Contact@ecmtechcenter.com
WhatsApp Northeast (CE): +55 88 99704-1186
WhatsApp South (PR): +55 67 99640-4607
WhatsApp Brazil/International (remote): +55 11 91058-7703
Website: ecmtechcenter.com

The company ECM Tech Center provides specialized diagnostic and repair services for automotive electronic modules (ECU, BCM, TCM, ABS/ESP, instrument clusters, airbag modules and similar), and also sells new and tested used modules. The activities are carried out by two technical workbenches: Northeast (Tabuleiro do Norte, CE) and South (Curitiba, PR). The company serves domestic and international customers: we receive modules for repair shipped from any country and make sales with delivery worldwide.

ECM Tech Center predominantly serves business customers (repair shops, independent mechanics, carriers and fleets) and individual customers acting as end consumers, as defined by art. 2 of Lei nº 8.078/1990 (Código de Defesa do Consumidor, Brazilian Consumer Protection Code, CDC). International customers (residing outside Brazil) are equally served; for them, the laws of the customer's country of origin and the terms agreed in each specific quote or contract apply, and the CDC does not apply.

When the customer acts as an end consumer (acquires a product or service without reselling it or integrating it into their production chain), the CDC applies in full. When the customer is a legal entity that acquires the product or service as an input to its business activity (e.g., a repair shop that has the module repaired to resell the service to the vehicle owner), the provisions of the Código Civil (Brazilian Civil Code, Lei nº 10.406/2002), especially arts. 421, 422 and 423 (principles of objective good faith and the social function of contracts), apply primarily, without prejudice to public policy rules.

The use of any service, the completion of a form, the shipment of a module for repair or the completion of a purchase implies express and irrevocable acceptance of these Terms. If the user does not agree, they must refrain from using the services and channels of ECM Tech Center.

Pursuant to art. 4 of Decreto nº 7.962/2013, ECM Tech Center provides the following service channels:

Complaints and suggestions are answered within 5 (five) business days, as required by art. 4, §1 of Decreto nº 7.962/2013.

In addition to direct service, the consumer (individual) may file complaints on the federal platform Consumidor.gov.br, administered by SENACON/MJSP, as provided for by Decreto nº 8.573/2015.

ECM Tech Center does not store payment data on its servers. All processing is carried out by partner platforms certified under the PCI-DSS (Payment Card Industry Data Security Standard). The website uses the HTTPS protocol with an active SSL certificate.

The service or product dispatch begins only after effective confirmation of payment. Orders with pending payment do not create an obligation to begin execution.

In the event of a discrepancy between the registration data and the payment data, ECM Tech Center will contact the customer before taking any action. An unjustified refusal to provide confirmation data may result in cancellation of the order, with a full refund.

The customer is responsible for shipping the defective module to the corresponding technical workbench. The destination address is provided via WhatsApp before shipment. International customers must use couriers with tracking (DHL, FedEx, UPS or similar), declare the item as an "electronic part for repair and return" and bear all shipping costs and import and export customs fees. ECM Tech Center provides guidance on the required documentation upon request. The packaging must be suitable for sensitive electronic components (bubble wrap, rigid box), according to the guidance provided by our service team. ECM Tech Center is not responsible for damage resulting from inadequate packaging, and the burden of proving the shipping conditions in the event of a dispute lies with the customer.

The technical diagnosis is performed within 3 (three) business days after physical receipt of the module. The result is communicated to the customer with a detailed quote containing: the defect identified, the interventions required, the execution time and the total price.

The repair service only begins after express approval of the quote by the customer, which may be given by message via WhatsApp or e-mail. The approval constitutes binding contractual acceptance under art. 434 of the Código Civil.

The quote is valid for 7 (seven) calendar days from the date it is sent. If the customer does not respond within this period, ECM Tech Center understands that there is no interest at the moment and closes the procedure. If the customer wishes to resume later, a new request and a new diagnosis will be required. The module remains available for return; the return shipping is the customer's responsibility.

After approval and payment confirmation, the repair is carried out within the time stated in the quote. The module is returned together with a technical report containing the procedures performed and the results of the bench tests.

If the diagnosis finds that the module has no viable technical solution, the customer is informed in writing. There is no charge for the diagnosis in this case. The return shipping of the module to the customer is the customer's responsibility.

ECM Tech Center does not discard customers' modules. Every module received is returned to the customer: repaired, not approved or irreparable.

Once the service is completed, or the quote is closed without approval, the customer is notified by message via WhatsApp and the registered e-mail to arrange the return. If there is no response within 60 (sixty) calendar days from this notification, duly recorded by ECM Tech Center, the module is returned to the address provided by the customer on the shipping form. The return shipping is the customer's responsibility and, when not paid before dispatch, constitutes a debt of the customer to ECM Tech Center.

The modules listed in the store are subject to stock or supplier availability at the time of purchase. ECM Tech Center reserves the right to cancel orders in the event of subsequent unavailability, with a full refund.

The technical specifications, part number, condition (new or tested used) and compatibility stated in the listings are the responsibility of ECM Tech Center. Any discrepancies found must be reported immediately to customer service (SAC).

The compatibility of the module with the customer's specific vehicle is a shared responsibility. ECM Tech Center provides guidance on the part number and the compatibility declared by the manufacturer, but factory, regional or production-year configuration variations must be verified by the buyer before installation.

Every repair service has a warranty of 90 (ninety) calendar days, counted from the proven date on which the customer receives the repaired module. The warranty covers the recurrence of the same functional defect that motivated the original repair, according to the technical report issued.

New modules sold by ECM Tech Center have a legal warranty of 90 (ninety) calendar days from receipt, under art. 26, item II, of the CDC (durable products). For business customers who are not end consumers, the period provided for in the Código Civil and/or in the specific supply contract applies.

Used modules have a contractual warranty of 30 (thirty) calendar days from receipt, covering rework at no cost. The product ships with a bench test report available upon request.

Legal note: the contractual period above does not override the 90-day limitation period provided for in art. 26, II, of the CDC for claims regarding hidden defects in durable products. The end consumer may claim defects that appear within 90 days of receipt, even if the defect appears after the contractual warranty period.

The warranty does not cover:

Warranty claims must be made via WhatsApp within the valid period, with a description of the symptom and the service order or order number. ECM Tech Center has up to 3 (three) business days to evaluate the report and provide shipping instructions when applicable. Return and reshipment freight in cases of confirmed warranty is paid by ECM Tech Center.

Under art. 49 of the CDC, a consumer who purchases a product or contracts a service outside the commercial establishment (via the internet, WhatsApp or any remote channel) has the right to withdraw from the contract within 7 (seven) calendar days from receipt of the product or the conclusion of the service contract, without the need for justification.

To exercise this right, the consumer must contact customer service (SAC) within the period. The product must be returned in perfect condition, with no signs of use or installation in the vehicle. In this case, the return shipping is paid by the consumer.

The right of withdrawal provided for in art. 49 of the CDC does not apply to contracts entered into between legal entities in the course of their regular business activities. In these cases, the cancellation conditions follow what was agreed in the specific quote or contract.

The customer may cancel the service order at no cost until the formal approval of the quote. After the repair work has started, cancellation is not possible without charges, and ECM Tech Center may charge proportionally for the services already performed.

ECM Tech Center is responsible for the correct execution of the services described in the approved quote and for the conformity of the products sold with the advertised specifications.

ECM Tech Center is not liable for:

In any event, the total liability of ECM Tech Center is limited to the amount actually paid by the customer for the service or product that is the subject of the claim.

ECM Tech Center shall not be held liable for delays or failure to perform obligations caused by events of force majeure or fortuitous events, as defined by art. 393 of the Código Civil, including, without limitation: pandemics, floods, strikes by carriers or Correios, telecommunications infrastructure failures, acts of government authority, natural disasters or any event beyond the reasonable control of the parties. In such cases, ECM Tech Center will notify the customer as soon as possible and will seek alternatives to minimize the impact.

All content on the website ecmtechcenter.com, including texts, images, logos, icons, layout, source code, technical reports and any training materials made available, is the exclusive property of ECM Tech Center and is protected by Lei nº 9.610/1998 (Lei de Direitos Autorais, Brazilian Copyright Law). Reproduction, distribution or commercial use without prior written authorization is prohibited. Violations will subject the infringer to the civil and criminal penalties provided for in the applicable legislation.

The processing of personal data carried out by ECM Tech Center complies with Lei nº 13.709/2018 (LGPD, Brazilian General Data Protection Law) and the Marco Civil da Internet (Brazilian Internet Civil Framework, Lei nº 12.965/2014). The detailed conditions of processing, storage and the rights of the data subject are set out in the Privacy Policy, which is an integral part of these Terms.

Before any legal action, the parties undertake to seek the amicable resolution of disputes through the customer service (SAC) channels of ECM Tech Center. The individual consumer may also file a complaint with:

These Terms are governed by the laws of the Federative Republic of Brazil.

To settle any disputes arising from these Terms, the parties elect the courts of the District of Campo Grande, State of Mato Grosso do Sul, with express waiver of any other, however privileged it may be, except in cases where the law establishes a specific and non-waivable forum in favor of the consumer (art. 101, item I, of the CDC establishes the consumer's domicile as the forum for liability actions).

ECM Tech Center reserves the right to change these Terms at any time. Relevant changes will be communicated at least 10 (ten) days in advance by e-mail or notice on the website. Continued use of the services after the notice period implies acceptance of the new conditions. If the customer does not agree, they may request the cancellation of pending services without penalty.

ECM Tech Center: Operational Documentation
ecmtechcenter.com | Contact@ecmtechcenter.com