At ECM Tech Center we handle two types of requests: repair of a faulty module and purchase of a replacement module. Each one follows its own process. See below which one applies to you.

Step 1: Identification
Before contacting us, write down the module information: vehicle make and model, module name (ECU, BCM, TCM or similar) and part number (printed on the module label). If a fault code (DTC) was read with a scan tool, note it down as well.

Step 2: Contact the workshop for your region
Send a WhatsApp message to the workshop serving your region:

Describe the problem and provide the module details. Our team will confirm whether the repair is feasible and send you the workshop address.

Step 3: Shipping the module
Pack the module properly (bubble wrap + rigid box) and ship it through Correios (the Brazilian postal service) or the carrier of your choice. Inbound shipping costs are paid by the customer. International customers: use DHL, FedEx, UPS or a similar service with tracking. Declare the item as "automotive electronic part for repair and return" and share the tracking number after shipping.

Step 4: Diagnosis and quote
Once we receive the module, we carry out the technical diagnosis within 3 business days and send you a detailed quote with the lead time and total price. The quote is valid for 7 calendar days from the date it is sent. If we receive no reply within that period, we will assume you are no longer interested and the process will be closed. If you need a new quote in the future, just get in touch.

Step 5: Approval and payment
If you approve the quote, confirm via WhatsApp and pay using your preferred method (Pix, boleto, card or bank transfer). The repair begins once payment is confirmed.

Step 6: Repair and return
After the repair, the module goes through bench testing and is returned to you with a technical report and a tracking number. The 90-day warranty starts on the date you receive the repaired module.

Step 1: Find the product
Use the search field or browse the vehicle categories in the store to find the module you need. You can filter by brand (Volkswagen, Ford, Scania, Volvo, etc.) and module type.

Step 2: Check compatibility
Before checking out, make sure the module part number listed on the website is compatible with your vehicle. If in doubt, contact us via WhatsApp before buying: our team will confirm compatibility within minutes.

Step 3: Add to cart and check out
Click "Comprar" (Buy) to add the product to your cart. When you are ready, click the cart icon in the top right corner and then "Finalizar Compra" (Check out).

Step 4: Delivery and payment details
Enter your delivery address and postal code (CEP). The shipping cost is calculated automatically. Choose your payment method (Pix, boleto, credit card or bank transfer) and confirm the order.

Step 5: Confirmation and tracking
Once payment is confirmed, you will receive your order receipt. Within 3 business days after shipping, we send the tracking number via WhatsApp or to your registered e-mail.

Step 6: Receipt and installation
When the module arrives, check that the packaging is intact before signing. If there is visible damage, refuse the delivery. If everything is in order, you have 7 calendar days to report any issue with the product.

Our team is available Monday to Friday, from 8 a.m. to 6 p.m.:

Kind regards,
The ECM Tech Center Team
ecmtechcenter.com