How to Track my Order or Repair

FOLLOWING YOUR SERVICE ORDER (REPAIR)

Throughout the entire repair process, you receive WhatsApp updates at every stage:

Stage Notification
Module received at the workshop Confirmation of receipt + estimated diagnosis date
Diagnosis completed Quote sent with technical details
Quote approved and payment confirmed Start of repair confirmed
Repair completed and tested Completion confirmation + technical report summary
Module shipped Tracking number and estimated delivery date

If you would like an update at any time, send a message to the WhatsApp number for your region with your service order number:

Our team replies within 4 business hours during business hours (Monday to Friday, 8 a.m. to 6 p.m.).

TRACKING YOUR SHIPMENT (PURCHASED PRODUCT)

For module purchases, the tracking number is sent to your WhatsApp or e-mail within 3 business days after the product is shipped.

How to track (domestic shipments in Brazil, via Correios, the Brazilian postal service):

  • Go to rastreamento.correios.com.br and enter the code;
  • Or use the Correios app, available for Android and iOS;
  • Or send us the code via WhatsApp and we will check it for you.

How to track (international shipments: DHL, FedEx, UPS):

Why might tracking not update?
It is normal for tracking to stay unchanged for a few days, especially while the package is traveling between cities. This does not mean the product is stuck; it means the next tracking event has not been recorded yet. The system updates at each sorting or delivery point.

If 15 calendar days after shipping the product still has not arrived and tracking is inactive, please contact us and we will open an investigation with Correios.

BUSINESS HOURS

Monday to Friday, from 8 a.m. to 6 p.m. (Brasília time).

Kind regards,
The ECM Tech Center Team
ecmtechcenter.com