Payment Methods

This translation is provided for convenience. In case of any divergence, the Portuguese version prevails.

Version: 1.1, August 2026

ECM Tech Center accepts the main payment methods of the Brazilian and international markets. All transactions are processed by platforms certified under the PCI-DSS (Payment Card Industry Data Security Standard), with SSL encryption throughout the entire data flow. ECM Tech Center does not store credit card data on its servers.

ACCEPTED PAYMENT METHODS

Pix

Instant payment (Pix, the Brazilian instant payment system) via Pix key, QR Code or copy-and-paste code. Confirmation is immediate, 24 hours a day, 7 days a week, under the instant payment arrangement regulated by the Banco Central do Brasil (Central Bank of Brazil, BCB Resolution No. 1/2020). The service or product shipment is released on the same business day after confirmation.

Boleto Bancário

The boleto (Brazilian bank payment slip) is generated when the order is completed or the quote is approved. Valid for 3 (three) business days from issuance. Bank clearing takes up to 3 (three) business days after payment. The service starts or the product ships only after clearing.

Attention: an expired boleto cannot be reused. If it expires, request a new one from Customer Service.

Credit Card

Payment via a partner payment platform. Installments available in up to 12 payments, according to the conditions in effect at the time of purchase. Confirmation occurs within 1 (one) business day by the card issuer.

In case of registration discrepancies or suspected fraud, the card issuer or our team may request additional documentation before confirming the payment.

Bank Transfer (TED/DOC)

Available (TED/DOC, Brazilian domestic bank transfers) for higher-value orders or customers who prefer direct transfer. Bank details are provided by Customer Service when the order is formalized. The credit is identified within 1 (one) business day.

PAYMENT METHODS: INTERNATIONAL CUSTOMERS

Customers outside Brazil may use the following payment methods:

International Bank Transfer (SWIFT / Wire Transfer)

Complete bank details (IBAN, SWIFT/BIC, beneficiary name) are provided by Customer Service upon request. The customer bears the bank fees for the transfer. Confirmation of the credit may take 1 to 5 business days, depending on the banks involved.

Wise (TransferWise)

Accepted for international transfers with lower exchange costs. Wise account details are provided by Customer Service. Identification occurs within 1 business day.

PayPal

Accepted upon prior consultation with Customer Service. PayPal conversion and processing fees may be passed on to the transaction amount.

International Credit Card

Accepted via a PCI-DSS certified partner platform. Installments may not be available for cards issued outside Brazil. Confirmation within 1 business day.

Note: Pix and Boleto Bancário are exclusive to customers with a bank account in Brazil and are not available for international payments.

Exchange and IOF: amounts in foreign currency are converted to BRL at the exchange rate in effect on the settlement date. Foreign exchange transactions may be subject to IOF (Imposto sobre Operações Financeiras, Brazilian Tax on Financial Transactions) under current Brazilian law. ECM Tech Center provides the bank details required for foreign exchange contracted with an institution authorized by the Central Bank of Brazil.

CONFIRMATION TIMES: SUMMARY

Payment method Confirmation time Service/shipment release
Pix Immediate Same business day
Credit card Up to 1 business day After confirmation by the card issuer
TED / bank transfer Up to 1 business day After the credit is identified
Boleto bancário Up to 3 business days After bank clearing

SECURITY AND FRAUD PREVENTION

ECM Tech Center uses the following security measures in transactions:

  • SSL/TLS certificate active across the entire site, verifiable by the padlock icon in the address bar;
  • Card tokenization: data is converted into a token by the payment processor and never travels in plain text through our servers;
  • Anti-fraud analysis performed by partner platforms, based on browsing behavior, geolocation and transaction history;
  • Identity verification for high-value orders or those showing signs of registration inconsistency.

In the event of a suspicious transaction, ECM Tech Center may request identification documents before confirming the order, under art. 6, III, of the CDC (Código de Defesa do Consumidor, Brazilian Consumer Protection Code) (right to adequate and transparent information).

CHARGEBACK (payment dispute)

The customer has the right to dispute an improper charge directly with their credit card issuer. In chargeback cases, ECM Tech Center will submit to the card issuer all transaction documentation: quote approved by the customer, technical report, proof of delivery and communication history. The documentation is retained for 5 (five) years for this purpose.

In the event of a payment dispute (chargeback) relating to services actually performed with documented customer approval, ECM Tech Center will submit to the card issuer all supporting documentation: approved quote, technical report, proof of delivery and communication history. The documentation is retained for 5 years for this purpose.

INVOICE AND TAX DOCUMENTATION

ECM Tech Center will issue a Nota Fiscal de Serviço (NFS-e, electronic service invoice) for repair services and a Nota Fiscal de Produto (NF-e, electronic product invoice) for the sale of modules, in accordance with applicable tax legislation. For corporate customers, the CNPJ (Brazilian company tax ID) must be included in the order registration. The invoice is sent by e-mail after the service is completed or the product is shipped.

Customers who require special billing conditions (invoice against a purchase order, specific data for ERP) should contact Customer Service before completing the order.

QUESTIONS ABOUT PAYMENT

ECM Tech Center, ecmtechcenter.com
Version 1.1, August 2026